How To Choose A Dealer?

Study up
Before you call a dealer, know the model of your current system and its maintenance history. Also make note of any uncomfortable rooms. This will help potential dealers better understand your heating and cooling needs.

Ask for referrals
Ask friends, neighbors, and co-workers for dealer referrals. You can also contact local trade organizations for names of members in your area.

Call references
Ask dealers for customer references and call them. Ask about the dealer's installation or service performance, and if the job was completed on time and within budget.

Look for ENERGY STAR
ENERGY STAR qualified products meet energy efficiency guidelines and offer significant long-term energy savings. Dealers should be able to show you calculations of savings for ENERGY STAR heating and cooling equipment.

Expect a home evaluation
The dealer should spend significant time inspecting your current system and home to assess your needs. A good dealer will inspect your duct system (if applicable) for air leaks and insulation and measure airflow to make sure it meets manufacturers' specifications.

Discuss Health Issues
While we agree with the ENERGY STAR tips, Trane also recommends a few additional measures: Let the dealer know if you have condition-specific needs such as allergies, asthma or another respiratory issue. While they are not doctors, they can provide you with information about whole-house air cleaning products that can significantly reduce allergy and asthma triggers.

Knowledge and training
Ensure that the dealer is up to speed on the latest HVAC research and well-versed about available products and their benefits.